Luxury Receiving Officer - The St. Regis Bali Resort

Join the iconic The St. Regis Bali Resort, where timeless glamour meets modern luxury to create unforgettable guest experiences. As a Receiving Officer, you will play a pivotal role in ensuring seamless operations at our world-class property, upholding the legendary service standards of The St. Regis. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences.

Every day, you'll be the first point of contact for our guests, ensuring their arrival is as smooth and luxurious as possible. You'll work closely with our team to manage guest check-ins, handle special requests, and coordinate with various departments to ensure a flawless stay. This is an opportunity to be part of a team that values excellence and is committed to continuous growth and development.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a seamless and luxurious experience for our guests.
• Coordinate with housekeeping, dining, and other departments to ensure guest rooms are ready upon arrival.
• Handle guest requests and special requirements, ensuring they are met to the highest standards.
• Assist with luggage handling and storage, ensuring guest belongings are safe and secure.
• Maintain accurate and up-to-date guest records using our in-house Property Management System (PMS).
• Provide exceptional guest service, ensuring our guests feel welcomed and valued throughout their stay.
• Work collaboratively with the team to uphold the legendary service standards of The St. Regis.
• Participate in team meetings and training sessions to ensure continuous improvement and adherence to our service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality industry.
• Proven ability to deliver exceptional guest service and maintain high standards of cleanliness and organization.
• Strong communication and interpersonal skills, with the ability to work well under pressure.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests.
• Familiarity with hotel Property Management Systems (PMS) such as Opera, Siteminder, or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Valid SIM card and the ability to work in Bali, Indonesia.
• Passion for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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